What We Collect, Store and Retain
When you open an account on 9ab, we collect what is strictly necessary: your name, mobile number, email address, and the payment identifiers linked to your JazzCash, Easypaisa, or Raast wallet. Without this, we cannot process a deposit, confirm a withdrawal, or contact you if there
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is a question about your account. Transaction records are kept separately for each payment channel. A JazzCash deposit shows the sender number, amount, and timestamp. An Easypaisa transfer records the same details. Raast withdrawals add a bank reference alongside the transaction ID. These records exist so
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you have a traceable history and so we can resolve any dispute promptly. Session and device data — your IP address, browser type, and which pages you visited — is collected automatically during each login. We use this data for fraud detection and to verify that
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your account is being accessed from a device you recognise. This data is not used for advertising and is not sold. We work with third-party services for payment processing, platform hosting, and anonymised usage analytics. Each provider operates under a data processing agreement. They may access
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limited data only to perform their specific function and cannot use it for any other purpose. Account data is retained for as long as your account is active, and for the period required by applicable law after closure. When the retention window ends, your data is
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deleted from our systems. If you believe any of your data is inaccurate, submit a correction request to our support team and we will assess it within a reasonable period. Access to 9ab is available only where local law and eligible regions permit.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.