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What Our Legal Framework Means for Your Account

9ab operates under a defined set of terms that govern your account, your data and how we handle every transaction — including deposits via JazzCash, Easypaisa and Raast.

Account TermsData & Privacy PolicyCookie UseJurisdiction ConditionsYour Right to Request Changes
9ab What Our Legal Framework Means for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights, a data request or a dispute about account terms, we have three direct routes to reach the right team. Use the channel that suits your situation — account-specific queries need your account ID attached so we can pull your record without delay.

Email Support Send your legal or data query to our support address with your account ID. We handle data-access requests and terms queries through this channel.
Live Chat Open the chat widget from any page on the site. For legal queries, select the account or policy option so the message reaches the right desk.
Account Help Centre Your account dashboard includes a help section where you can submit a formal data or policy request. Attach relevant transaction references for faster handling.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Every account-level decision — from the data we collect to how long we keep it — is guided by the same principle: hold only what is needed and protect it properly. Here is how that works in practice across the four areas that matter most to your account.

Data Handling

We store account, wallet and session data on secured servers. JazzCash and Easypaisa deposit records are kept for the period required by our operational terms, then marked for deletion.

Cookie Use

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is navigated. No tracking cookies are placed for third-party advertising without consent.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised access, lock your account immediately from the security tab and contact support.

Requesting Changes

You can request a copy of your stored data, ask us to correct inaccurate records, or request deletion of your account data by contacting support through your account dashboard.

Common Questions About Your Legal Rights on 9ab

These are the questions we hear most often when it comes to terms, data and account rights. If your question is not here, the account help centre is the quickest route to a direct answer.

These terms apply to anyone who opens an account with us. Access depends on local law, so eligibility is confirmed at registration based on your region and the applicable rules there.

We log the transaction reference, amount and timestamp from your JazzCash or Easypaisa deposit. We do not store your mobile wallet PIN or full payment credentials.

Yes. Submit a data-access request through your account dashboard or via email support. Include your account ID and we will compile your stored records within the timeframe set in our policy.

Contact support via live chat or email with your account ID and the transaction reference. Disputes are reviewed against the terms accepted at registration and resolved through our internal process.

We do not sell your data or share it with third-party marketers. Data may be passed to payment processors like JazzCash, Easypaisa or Raast only as needed to complete your transaction.

We communicate material updates through your registered account contact. Continuing to use your account after a notified change constitutes acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.